For you to feel free during the shopping process, you may return products sold by the online shopping system no more than 7 days of receipt of your order (based on the delivery record). Please kindly contact us before the return.
In the following situation, we are sorry that we do not accept returns:
- Any product that is returned more than 7 days after receipt
- Any product that has been opened or used (taken out of its plastic wrap or box)
- Any product that is not in its original condition, is damaged, or is missing parts.
- Any discount, clearance or sales product that had already stated non-returnable.
- Any free gift product and samples.
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items, Yesnatural will neither receive refund nor return to you. We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund
You can pack and send your return to us in just a few simple steps:
1.Contact us with your order number.
2.Indicate returned products and the reason for your return.
3.Pack and returned products along with our acknowledgement email securely in a box that we can expedite your request.
4.All return shipping fee must be prepaid. We cannot accept COD returns.
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and HK$50 as re-stocking fee.